Terms

TERMS AND CONDITIONS

Pricing And Availability

All prices on our website are in New Zealand Dollars (NZ$). All prices are correct at time of publication, but we may alter prices at any time for any reason.

On hand quantities listed on this website reflect the stock on hand at our store; titles with no on hand quantities are not in stock and will need to be obtained from our suppliers. While Bruce McKenzie Booksellers attempts to ensure that prices and availability status listed on this website are correct, prices may vary for reasons beyond our control, for example, for titles listed on this website, but not currently in stock, and that must be re-ordered with a price difference.  Titles listed as in stock are on occasion unable to be found on the shelf or in the process of being sold in store.

If any variation in price or availability occurs, Bruce McKenzie Booksellers will attempt to contact you via email, txt or telephone to confirm your order before we charge your card or despatch. Titles listed as not in stock are generally obtainable, but may have become out of print.  Similarly, we will contact you via email to confirm your order if a title is expected to take longer than 28 – 35 days to obtain, or no longer available.

If you are completing a transaction from outside of New Zealand and are unsure of exchange rates, check the rates before placing your order.

If you use a credit card registered outside New Zealand, the card issuer determines the total based on the exchange rate at the time your card is charged. They may also charge a fee for currency conversion, so if you are unsure check with them before placing your order.

As purchaser, you will bear any risk of currency fluctuations.

Refunds

If you are not completely happy with your purchase, we will gladly refund you via your original method of payment, less shipping costs. Please make sure the item is not:

  1. a) altered or dirty;
  2. b) damaged after purchase;
  3. c) purchased on sale;

as we cannot accept returns in these circumstances.

All returned items will need to be sent back to us within 30 days of purchase with the original receipt and reason for the return.  Return shipping will be at your own expense and shipping and handling on these returns are non-refundable.

To ensure that your return or exchange goes as smoothly as possible, please include your name, address, telephone number, original invoice and reasons for your return and send by courier to:

Bruce McKenzie Booksellers

PO Box 727

37 George Street

Palmerston North

New Zealand 4410

Delivery estimates

Bruce McKenzie Booksellers makes every practical effort to ensure that delivery timeframes given are accurate. However, the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events.

New Zealand Shoppers: Allow us 1-2 days to process your order. Once dispatched, delivery should take 1-3 working days if you live in main centres or 3-5 working days for rural locations.

International Shoppers: Delivery will take longer, so allow approximately 2 – 4 weeks or longer if global events interrupt.

Addressing

If a product is found to be mis-addressed by Bruce McKenzie Booksellers then Bruce McKenzie Booksellers shall be responsible for the re-delivery, replacement or refunding of the product. If the customer is found to have given an incorrect or insufficient address, then Bruce McKenzie Booksellers will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.

Cancelling orders

Bruce McKenzie Booksellers reserves the right to cancel orders that we believe to be fraudulent or constitute a mis-use or a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing.

Disclaimer

The information on this website is provided for general information only. Bruce McKenzie Booksellers has provided this information for the benefit of users in good faith and with reasonable care.

Accordingly, Bruce McKenzie Booksellers does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omissions contained on this web site.

Limitations of liability

Bruce McKenzie Booksellers is not responsible for the conduct, whether online or offline, of any user of the website.

Bruce McKenzie Booksellers cannot guarantee that:

  1. you will be able to access the website at all times
  2. your access will be uninterrupted or secure
  3. information found on the website will be reliable, current, accurate or complete; or
  4. the website or server are free of viruses or bugs.

In no event will Bruce McKenzie Booksellers be liable to you or any third party for any indirect, consequential or incidental damages, including lost profits or damages, arising from your use of the website, your reliance on any information found on the website or any technical failures, delays in operation or transmission or malfunctions in equipment or software.

 Payment Gateway

 Bruce McKenzie Booksellers uses a secure payment gateway through EFTPOS New Zealand and is PCI compliant.

Information gathered by website technology 

The Bruce McKenzie Booksellers website may use cookies or other technology to make a record of your visit and log your information for statistical and business purposes. Such information includes your server address, domain name, IP address, the date and time of your visit, pages accessed, documents downloaded, previous website visited and the type of browser used. The data collected from cookies helps us to analyse browsing patterns of users in order to improve the content and design of the Bruce McKenzie Booksellers website. Cookies are used throughout the shopping process to help us serve you better each time you return. If you make purchases via the Bruce McKenzie Booksellers website, you must provide us with personal information to allow us to process your order and payment and to deliver to you. We keep a record of your purchase data for our reporting and accounting purposes. This data may be used for marketing to you by Bruce McKenzie Booksellers. At no time will your credit card details be released to a third party.